If you booked through a travel agent or booking service, contact them about cancellations and your options. If you phone, expect a wait before your call is answered - businesses are getting many more calls than usual. Most travel businesses and accommodation providers have information about COVID-19 cancellations on their homepage. If you booked directly with an airline, ferry company or other travel provider, start by checking for emails about cancellations and your options. Travel at Orange (external link) - Unite against COVID-19 Cancellationsįor bookings affected by the COVID-19 pandemic, your rights to cancellation will be determined by the terms and conditions of the ticket or booking. You can find up-to-date re-entry requirements on the t website (external link). Read the terms and conditions for all your bookings and consider travel insurance options. Check with your airline or travel advisor about testing requirements for the countries you plan to visit. If you arrive for your flight without the stated vaccination or testing requirements you may be turned away - causing additional expense and ruining that much anticipated holiday. Wherever you are, work out when and how you can get tested to meet these requirements. Do this for the countries you plan to visit as well as your re-entry into New Zealand. Avoid costly mistakes by making sure you understand and have a plan to meet vaccination and COVID-19 testing requirements. Travel at Orange (external link) - Unite against COVID-19 Overseas TravelĪs our world opens up to overseas travel, there’s a few extra things to consider before you book your next trip away. Do not travel if you are required to self-isolate, quarantine or have COVID-19 symptoms. If your travel involves bookings, follow health and safety instructions from the transport operator. If your travel plans are affected, get in touch with the provider to see what options are available.īusinesses need to meet their obligations under the Consumer Guarantees Act, but it may be reasonable for a refund to take longer to process. Traffic lights (external link) - Unite against COVID-19 You can find out about the traffic light settings here: You can travel anywhere around New Zealand for any reason under all traffic light settings which are designed to protect New Zealand from COVID-19. Information on your rights and shopping safely online: If an expected delivery date is not provided it makes sense to seek one before completing your order. Supplies and deliveries of some items may be delayed for some time. Keep in mind while businesses may promote and accept payment of items online, their operations may be restricted due to supply chain issues.
#PRICEWATCHER VEHICLES HOW TO#
Information on your rights and how to resolve general consumer issues and problems: Consumers can help by only buying the quantity they need and ordering in advance where possible. If your household needs more than the stated limit, we suggest you ask to speak to the store manager and make your case. Retailers may place limits on essential items to ensure they are able to supply to all their customers. Shortages of day-to-day items and delays in delivery are commonplace and we encourage patience while businesses adjust to unexpected circumstances. With businesses under additional pressure due to COVID-19 you may encounter service and supply problems. Shopping and services at Orange (external link) - Unite against COVID-19 The Unite Against COVID-19 website provides information on how businesses can operate at different settings and guidelines for shopping safely.
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